Have you heard the saying, Our customers tell us what business we’re in? More than once, I have said it during one of my Bounce-Up Broadcasts or a podcast interview. Our clients also tell us where we have a gap in our products and services and what we could be offering…when we listen.

Is customer service part of sales and client retention? What are your thoughts? Someone recently shared, "customer service isn’t part of sales."

We have the privilege of having our own perspectives depending on our experiences. Having been in a commission-based sales position before, I have a different viewpoint. And two poor customer experiences last week confirmed my perspective.

Over the past week, one question has replayed a few times in my head. Are you making it easy for clients to do business with you?